Because we want your visit to the Düsseldorf International to be as pleasant as possible, we are delighted to provide special services for our passengers with disabilities.
Please register with us!In order to receive the kind of services you wish or need at the airport, it is important to register them with your airline early. When you are booking your trip, or at the latest when you are picking up your tickets, please let your travel agency know the nature of your handicap and what special arrangements you will require. Your travel agency will inform the airline with whom you have booked. Then the airline will be able to make any appropriate arrangements for your round-trip, and you will be able to receive the services you wish not only for your departure from or arrival at Düsseldorf, but also at your destination airport.
Handicapped groups are entitled to special check-in privileges if they register soon enough.
ParkingPassengers with disabilities: benefit from special attention
We recommend that passengers with disabilities arriving in their own car use the underground car park P1 situated directly beneath the terminal or multi-storey car parks P2 and P3 (
see site plan ).
Passengers with disabilities in possession of a blue parking permit issued by the Road Traffic Licensing Department or a European parking permit may leave their vehicle at Düsseldorf airport free of charge at the passenger car parks in the areas TERMINAL and LANGZEIT (Long Stay), but not at car parks P11 and P12. The mere presentation of a disabled blue badge does not entitle you to use a disabled parking space. This particular parking dispensation is only granted to those holding a valid parking permit and not to those dropping off or picking up. We would ask people accompanying children with disabilities to contact the car park main office in advance.
On leaving one of our car parks, please use the intercom and a member of staff from the car park operator will come to the exit and, having made a note of the number of your disabled pass and car registration, enable you to leave.
Parking at the airport:
Tel.: +49-211-421-6637, Fax: +49-211-421-6640
Arriving by Train or S-BahnMaybe you would prefer
Train to and from the airport. There are approximately 300 connections a day available. With the exception of S-Bahn Line 11, all trains stop at the Düsseldorf Airport Rail Station (
see airport map). If you need help getting on or off the train, please give the 3-S-Zentrale of the Deutsche Bahn advance notification, Telephone +49-211-1792460.
The S-Bahn route 11 stops under the terminal at the underground "Düsseldorf Flughafen Terminal" rail station.
Vom Bahnhof gelangen Sie mit dem "
SkyTrain " zum Terminal.
PortersThe porter will transport your baggage into and out of the airport buildings to the check-in counter, and/or from the baggage pick-up area to your parked car. Porters are neither able to carry passengers nor provide medical assistance.
Porter Service, To Order:
+49-211-421-6888 or +49-211-421-6637, 0211-421-63703
Baggage From Your Door to Check-inThe transfer service offers the service of transporting your baggage from your house to the airport check-in counter.If you wish, the transfer service could check in for you the evening before your departure (
Late-Night-Check-in), so you would only need to worry about getting to the airport.
NRW-Shuttle:
Tel.: +49-211-421-7762, Fax: +49-211-421-6824
LiftmobilIf normal boarding via the passenger gangway is not possible, Liftmobiles will be utilised to put the passenger safely and comfortably inside the aircraft. Wheelchairs can be stored free of charge in the aircraft’s cargo hold. Seeing-eye-dogs are allowed inside the terminals and may be brought on board the aircraft.
Airport BuildingsAll departures areas, central arrivals and the Düsseldorf Airport rail station facilities are handicapped friendly. Elevators and ramps provide for easy mobility from one level to another. All facilities, including restaurants and labelled restrooms and diaper-changing rooms are wheelchair accessible. Wheelchairs are available free of charge. Our services are available to all ill, handicapped or injured passengers.
HotelThe
ArabellaSheraton Airport Hotel has more than two handicapped-friendly rooms located right off the main lobby. If you wish, an Aquatec can be placed in the bathroom.
Tel.: +49-211-41730, Fax: +49-211-4173707.
Special instructions for wheel chair usersOn behalf of the airlines the staff at Klüh take care of wheelchair guests at the Düsseldorf Airport. Your airline is responsible for passenger mobility to or from the aircraft (see Liftmobile).
